Seven promises
September 8, 2026 · SpineRail engineering

Seven commitments, published so customers can hold us to them. No change without a digital-twin dry run. A live fabric health portal for every customer. Price on demand, with verification on every wave. Our engineer-to-sales ratio, published. A senior engineer on any Severity 1 within 15 minutes. Multi-vendor by design: Juniper, Cisco, Arista. Every design delivered as code, repository included.
The ratio is the one people ask about. Integrators tend to grow sales faster than engineering, and customers feel it when the person who sold the project disappears at kickoff. We publish the number on our About page and update it quarterly; today it is engineers nine to one over sales.
Price on demand is the other. Published rate cards for migration work are fiction because the scope varies so much. We quote each wave against your inventory, show the breakdown, and hold it unless the scope changes. Verification on every wave means you see the pre- and post-checks before the next wave starts.